To the honest company I recently ordered one of your diaper bundles from you I was so excited and couldn t wait to receive my order after a Original My greatest i am blessings proud of call many thing in life nana shirt couple of days I receive my package via ups I was surprised to see the box was damaged and that it looked completely different from pictures I ve seen it was just an plain old brown box but they didn t bother me as much what really bothered me was when I open the package I ordered a bundle of seven packs of diapers and four packs of wipes I received three packs of diapers and one dirtee beat up package of wipes which made me very upset so right away I contacted your customer service via chat and after about waiting 20 minutes for an agent to come into the chat I spoke to a woman named samantha about what was going on and she apologized and asked me to take pictures and send them to her so she can report this issue she also told me to throw away the damaged items and that she was sending out a replacement bundle to me as soon as possible I responded and told her thank you for being so understanding about my situation and she said you welcome and I ended the chat so if you days later I received an email stating my replacement package was being shipped which made me very happy and then I looked at the tracking to see what day it will be here and realize they shipped it to the wrong address which I was really surprised because she had to look at my order in order to re order my bundle and I m sure she saw the shipping address but anyways it was being shipped to a completely different state that are used to live in two years ago wow I cannot believe this so I contacted customer service again and the agent told me that they will contact ups and have the package rerouted to my address which I am currently at they said it will take an additional 2 to 3 days so from then on I watch the track and two days later I realize ups was unaware of the address change and car on his customer care and waited a while again for somebody to talk to finally I was able to talk to an agent and told her what was going on and she fixed the problem filing 34 days later ups dropped off the package the moment I open the door I was very upset the package was in bad shape smashed all around I couldn t believe how careless people are with others merchandise brought the package inside and opened it and this time all of the packs of diapers and wipes were there yay finally my order is correct but sadly this is a package being mishandled all of the diapers and wipes were smashed not acceptable at all this is just very upsetting to me before I even made a purchase I did hours and hours of research and watched countless youtube video reviews and blogson the honest company and their products I loved that these diapers are high quality and heiple allergenic and that they were made with out late text and fragrances and lotions or chemicals they haven t been bleached and the prints were too cute and it all made me super excited about trying them thought I would be receiving top of the line of service and products considering it cost almost 100 per bundle which might not last me that long considering I m having twins and they go through about 10 to 20 diapers a day each I read but sadly I will no longer be purchasing products from the honest company and I will be switching to a different similar brand just wanted to give my honest review of the honest company. I’ve been using these diapers for 19 months so you’d think I would know this but how many diapers came in a size 5 box before the change and how many come in it now I was really upset to see how small the packages are now but now you get 7 packs instead of 6 just wanted to know how much less product I am actually receiving. Tell secretary ryan zinke to live up to his promise to listen to local communities by cancelling plans to take the fish springs wild horses away from the town of gardnerville nv where they are an important ecotourism resource he needs to be an ‘advocate not the deaf ear’ he promised to be when he started his job at the u s department of the interior act
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