Marcia Long has recently been hired as the manager of a group of ﬁve employees who process mortgage applications for a bank in West Hempstead, New York. When Long was interviewing for the position, her boss told her there were certain morale problems in the group. This was conﬁrmed during Long’s ﬁrst week on the job when her boss shared the results of an employee attitude survey with her Unicorn Believe In Yourself I Love Reading Shirt. The employees in her group were very dissatisﬁed with the work they did—they found it monotonous.
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And boring. They were actually satisﬁed with extrinsic factors such as pay, beneﬁts, and their coworkers. But the nature of their actual jobs was a real problem. In Long’s group there are basically three different kinds of jobs. Two employees focus on the beginning of the process of granting a mortgage; they interact with home buyers, provide them with applications, and make sure their Unicorn Believe In Yourself I Love Reading Shirt are complete with all supporting doc uments attached. They also run credit and background checks.
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Two employees focus on the next stage of the process—getting surveys and appraisals conducted, interacting with builders in the case of new homes, and arranging for title searches and a title policy. The remaining employee focuses on arranging closings, making sure everything is complete and in good order beforehand, and interacting with customers once they have been approved for a Unicorn Believe In Yourself I Love Reading Shirt. Much to Long’s surprise, the employees were about equally dissatisﬁed with their jobs, regardless of which of the three positions they had.